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Identification and prioritization of key stakeholder groups in marketing communication of colleges

机译:高校营销传播中主要利益相关者群体的识别和优先级划分

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摘要

This paper shows the possibility of using the Stakeholder Circle Methodology for the identificationand prioritization of key stakeholder groups for the purpose of marketing communication incolleges. At the beginning, we emphasize the necessity of the use of marketing communications inthe context of the changing market situation of tertiary education in the Czech and SlovakRepublics, then we present basic steps of the Stakeholder Circle Methodology and methodologyof the research. The selected research results are compared and subjective priorities are assignedbased on professional judgment and, at the end, objective priorities are identified by Stakeholderindex and subsequently key stakeholder groups are identified. Particular individual departments,faculty and staff, the media, potential and present students, and marketing and public relationsdepartments belong among the most important target groups of stakeholders in marketingcommunication of universities. Based on the research results, the importance of internalcommunication has to be supported by universities’ marketing communication, followed by mediarelations forward to increasing a positive image and goodwill.
机译:本文展示了使用利益相关者圈子方法论对主要利益相关者群体进行识别和优先级排序的可能性,以实现学院之间的营销传播。首先,我们强调在捷克和斯洛伐克共和国高等教育市场形势变化的背景下使用营销传播的必要性,然后我们介绍了利益相关者圈方法论和研究方法论的基本步骤。比较选定的研究结果,并根据专业判断分配主观优先级,最后,由利益相关者指数确定客观优先级,然后确定关键利益相关者群体。特定的个别部门,教职员工,媒体,潜在和现在的学生以及市场营销和公共关系部门是大学市场营销传播中最重要的利益相关者目标群体。根据研究结果,内部交流的重要性必须得到大学市场营销传播的支持,其次是进行媒体传播以提高正面形象和良好信誉。

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